What Is the Re-Enrollment Process for Brand Partners and Customers?
Brand Partners below the Gold career level who have been inactive for 6 months may request account closure and identity data deletion via the Customer Experience Team, after which re-enrollment is allowed. The request must be submitted in writing from the registered email address.
For Gold and above career levels, the inactivity period is 12 months.
Customers who have been inactive for 6 months may also request account closure and re-registration following the same process.